Support Center

How do I view changes to my live app?

Last Updated: Jul 27, 2015 09:32AM CEST

When making changes to your live app, you'll need to make sure you've initiated the "Re-Publish" process found at the top of your builder:
 

 


 

You'll receive an acknowledgement that your updates have been published to the live app:



 

Once you have republished the app in the builder, please allow some 10-15 minutes for server to process your republish. 

When you opened the app on your phone, please put the app at least once to the background.

Next time it is opened, it will download new content, but it may take some time – eg. some 20 seconds. If the app is put to background during content download, it will not be able to download it completely, and download sequence will start again next time app is opened.

There is a little trick you may use to make sure republished content will appear on your phone. When you open the app, watch for the download indicator spinner next to a network indicator like in the following screenshot:




As soon as spinner stops spinning, the popup to download new content will appear. If you put the app to background before the spinner stops spinning, content download may break and app will have to start the download sequence again next time it is up so, if you do not wait at least 20 seconds, it may appear like it is required to put the app to background for several times.

When the pop-up window is displayed in your app, it will display following message: "New content is available in the app, would you like to load it now?". If you click "Yes", your app will update new content in the background, and if you click "Later" pop-up window will be displayed on next app launch.

 

In regular app usage, user will usually see the content download popup because he will be most likely using the app for more than 20 seconds before closing it which should be enough for popup to appear.

If you delete the app and install it on the phone, you will, at first, see the configuration that app is built with so you have to put the app to sleep, open it and wait for download popup appear and confirm.
In rare cases, if your app is not showing this pop-up window,  you'll need to manually "restart" the app. 

iOS devices:

  1. When on the device's home screen, double-tap the "Home" button.
  2. This will bring up a list of apps running in the device's background. Find the app you've made changes to.
  3. Tap and hold the app with the changes. You'll see the icons "shake" and see a red circle with a dash character inside.
  4. Tap the red circle to close the app.
  5. Find your app on the home screen, and tap it again to open it up
  6. You should see your changes appear.


Android Devices:
 

  1. Visit the "Manage Apps" option.
  2. Select the app you wish to restart
  3. Select the "Force Stop" option.
  4. Confirm the cessation of the app by selecting "OK"

 

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